Question 1

Who is GoStar for?

Accepted Answer

GoStar is designed for businesses of all sizes that want to enhance their online reputation and increase their number of Google Reviews!

Question 2

How does GoStar work?

Accepted Answer

GoStar integrates into your business’s system or operates independently to send customers a direct link to your Google Review page, making it easy for them to leave feedback.

Question 3

What are the system requirements?

Accepted Answer

Using our system is simple and convenient. The portal supports all modern browsers, including Chrome, Edge, Firefox, and Safari. For the best experience, we recommend using the latest version of your preferred browser.

Question 4

What are the security features of GoStar?

Accepted Answer

Protecting your data and ensuring reliable operations are fundamental to our platform. We have implemented robust measures across multiple layers to provide a secure experience, including:

User Authentication and Authorization
Secure user login and registration are implemented using advanced authentication protocols.
Multi-Factor Authentication (MFA) is available for enhanced security.

Payment Security
Payments are processed securely through a PCI DSS-compliant provider.
Sensitive payment information is tokenized to protect user data.
All payment communications occur over secure server-to-server API connections using HTTPS.

Data Security
All communications between users and the server are encrypted using the latest Transport Layer Security (TLS) protocols (e.g., TLS 1.2 or later).
Sensitive data is encrypted both at rest and in transit using industry-standard encryption algorithms, such as AES-256.

Application Security
All technologies and systems are kept up to date with the latest security patches and updates.
We adhere to industry best practices, including OWASP Top 10 guidelines, to mitigate common security risks.

Access Control
Role-Based Access Control (RBAC) ensures users have access only to appropriate features based on their roles.
Access to critical resources is managed through strict policies, ensuring only authorized personnel can interact with them.

Question 5

Does GoStar handle negative reviews?

Accepted Answer

GoStar focuses on encouraging satisfied customers to leave reviews. Negative reviews can be addressed by monitoring your Google Review page.

Question 6

Can I customize the review request messages?

Accepted Answer

Yes, you can fully customize the email and text message templates to align with your business.

GoStar Help Center

Frequently Asked Questions